Advance Auto Parts in Rocky Mount, Virginia

The Advance on Tanyard Road in Rocky Mount is good but they need to improve their customer service a little. One employee was talking to me about random stuff that came to their mind while I was buying spark plugs. They told me “don't repeat what I'm going to tell you” and began talking bad about a coworker. Sales people will get chummy with customers after they've worked someplace long enough but I don't think that gives them license to talk negatively or gossip with customers about their workplace or other people in it. If you don't think what you want to say should be heard by others, keep your pie hole shut. Secrets never stay quiet, It's better to say nothing.

I have went here for years and never had a problem until now. I needed a bulb for my turn signal and the guy helping me type it into the computer but the computer told him the wrong type of bulb. I did not know that until after I had came home. It also charged me twice so I had to go back the following day to return the first set of bulbs, be reimbursed for the second set that I was charged for and pick out the incorrect bulb. They are very understanding and helpful there it was just I guess a system error but still a pain to go through. They also didn't ask for my phone number so I didn't get credit for the purchase in my loyalty account and the shelf price said the item was 5 something but I was charged 7 something.

This location never answers the phone. They also are very unknowledgeable.