Appalachian Community Federal Credit Union in Rogersville, Tennessee

This use to be a great place to bank with. My family & I have banked here for a long time, but it's seems management has really went downhill. I was told I had to have a title of a vehicle before I even owned it. Supposedly to finish the documents that I needed. The branch manager is the main one we really have had issues with. Such as rolling her eyes at any inconvenience & acting like she hated her job. The man and women that work the front desk are always on top of it & seem to know what they're doing at least! That's why I still give them 2 stars. I hate to say after banking here for so long, we're having to switch banks.

Since the new management has been at the Rogersville, TN branch for the past few years, the quality of customer service has been trodden underfoot. We most assuredly have a point of reference because we were also at the bank with the previous management. We have seen the new manager roll her eyes and blow a very noticeable loud breath as if so aggravated that she had to answer a simple question. We've experienced no return calls for messages that were left, paperwork for our deed not even completed, and many problems with debit card transactions. Now, the reconstruction of the building makes no sense whatsoever.huge back deckfor what?no teller window, just a small chute that was finally put inthe downside to the small chute is that it's the same area as the atm. So now in order to get to the atm, you sit in line in the small area designated for others to use the chute until finally you are able to go on through to the atm. So all in all, if there was a zero star rating, that would be the one I would choos!

What in the world is with customer service. Worst people on the planet. Very rude bank with tons of fees