Ascend Federal Credit Union in Lewisburg, Tennessee

I received an email describing I can now pay my loan from an outside account. Great, right? Not so much. I logged into my Ascend account and had to link my personal bank account to the Ascend website. Once I linked my account I could see all my personal bank account activity on the Ascend website. This had me quite concerned. Then I started to receive emails from Ascend about my personal bank activity; the deposits I made, checks I had written, vendors where I shopped. Ascend now knew everything I was doing. Are kidding me? Who does this? Why not just ask for routing and account numbers so I can pay my loan from my outside account? Why do you need to link my bank account with your institution? And even then for some reason I still couldn't make a payment toward my loan. I guess I'll continue to use coupons and pay by mail until I take my loan elsewhere!

I'm usually an advocate for new technology, but the fact 100 of your check will not clear with the new kiosks until the next business day is extremely frustrating. The only time to deposit payroll checks is Friday morning and no one is ever available to speak with before going into work. The check is held through the weekend until Monday or in this case Tuesday due to a holiday. 100 of it. That's ridiculous. If I submit it first thing Friday morning it should be able to be cleared at some point. Or have a teller available when the bank opens.

For the most point I live the credit union. But if the customer service continues to reflect your typical bank it won't matter where your money is. Just left branch. Specifically asked to have change out in checking and withdrawn from checking. She did it from the savings. With an "oh sorry". And it can't be changed because the transactions are ready there. Ugh. About as bad as giving 1B taxpayer money to Ukraine and only giving me 600. "Oh sorry"