Ascend Federal Credit Union in McMinnville, Tennessee

I have enjoyed using this location until you switched to video tellers. They, the ladies at the window, were the only reason I haven't had direct deposit for my pay check. They were pleasant and personal for me to deal with. I knew I could count on them if I needed anything, including when my account got hacked and emptied. These video teller machines have a disconnected feel to them. If anyone is talking in the area it can be difficult to hear the video teller, and I'm not going to be hugging up on the machine so I can hear. So much for a home town touch. Not particularly happy with the machines.

Great service! Fantastic electronic banking. Extremely competitive and priced right. Tellers are on top of professional quality service. They are the reason I do not use banks anymore.

I do like this bank there great to me. The other two stars are the lack of ATMs in McMinnville, tn, and the surrounding area. We need more ATMs we had some example Walgreens, shell station, etc. I live on the opposite side of town as the mall is. Now I have to pay a bunch of atm fees due to there isn't any now. Please help so I can give the other two stars that y'all deserve.