Associated Bank in Staunton, Illinois

This bank since taking over Staunton first national is horrible ....First thing they did was shut down the Livingston branch and fired the good people that worked there and replaced them with outside personnel ....they immediately started adding new fees and raising the existing fees, Went to deposit a check in my business account and they now need two pieces of I.D. to deposit a check, customer service was the first casualty , wife called to talk to customer service to ask question about our account and was asked for her social security number before even getting to speak to customer service. I have banked there for 17 years and really liked the bank. I am going Monday to open an account with BOS bank in Staunton i have heard good things about that bank. Thanks Associated bank for making my life more complicated during a pandemic and destroying a good local bank you won't be missed.

Terrible transition from First National Bank. Didnt send account information and modified online account so I couldnt get in. I proceeded to call the help desk and got told they would update the account info to let me in but it could take a week. . . A week goes by... nothing. Still in the process of trying to get access to both my accounts. Ill be closing my accounts once this is over and putting all my money in Ally online bank with vastly better intrest rates This new brand is a joke.