Bank of America with Drive-thru ATM in Burlington, Washington

Not only has BOA closed all but two branches in our area and eliminated their drive through services, they are now not accepting Postal Service Money Orders via mobile deposit, and have a 9 day hold period on ATM deposits of Postal Service Money Orders WHICH ARE THE SAME AS CASH ESSENTIALLY, and federally guaranteed. They are now physically closing at 4pm and have a limitation on how many people can be in the building at a time... I understand limitations due to Covid, BUT with that in mind, you would think they'd stay open until their normal time or even later, to cater to the needs of their customers since volume is severely limited. I have received sub-par service time and again from this institution. We used to hold corporate accounts with them and switched banks due to lack of attentive service. I moved my personal account as well, for the same reason. The only account left there is my husband's and we will be moving that account as well. If you want to collect interest on my accounts and investments while holdIng my checks for 24 plus hours, not be open to address legitimate concerns, close 4 of the 6 branches in the county, eliminate drive up teller service, not accept Postal Money Orders in the same manner as a check via ATM or mobile deposit since they're actually MORE SECURE than a personal check YOU HAVE LOST OUR BUSINESS PERMANENTLY. If I could give your establishment negative stars I most definitely would.

I give the Bank of America's one star for not providing drive thru service during the shut down like other banks do. Call their number and there is no one to answer questions only directions to websites you don't care about. Not everyone has a computer. Peoples and Wells Fargo drive thrus are open every weekday and you get a person when you call. They are obeying the social distancing but still offer good service.

Just moved back to the skagit valley recently and this is the closest BoA to me. Faster lines than in my last city, and friendly staff.