Bank of the West in Livermore, California

Its a good bank but i think they need to be more friendly. Even the manager has this stern look always. One teller an east asian lady is always smiling and interacting with everyone though. So i usually prefer meeting her when i go there : But work is done professionally so i like coming here.

A staff full of prudes. cold and unfriendly. Been banking since 2015. Mortgage is almost paid off. Can't wait to kick BoW to the curb. These guys will always be the bottom of the barrel

Bank of the West is terrible and this branch is part of the problem. In the not-far-enough-past I used to bank here, and each time I called the 800 line for information 1 I waited for 20 minutes due to "too many callers" 2 I was asked for no less than FOUR!!!!! pieces of identification each time to verify I was who I said I was. I was asked for the same identification multiple times in a single phone call when I was passed to a new agent. The amount of needed verification for a simple phone transaction was CRAZY!!!!! In addition to them driving at 20-mph on the freeway like a petrified granny, they turned me down for not one but TWO loans. They initiated one of those loans themselves!!! Thanks for dragging me in just to blow me off.... I am now banking with a much friendlier, realistic, reasonable, non-petrified-granny-like bank that treats me respectfully. And I am almost a proud homeowner. No thanks at all to Bank of the West to my better financial position in life. The petrified-granny-driver on the highway of banks: Bank of the West.