Banner Bank in Bellingham, Washington

i called 7 times, got forwarded, the 8th time they picked up and i was on hold because they were busy, then the manager decided they were busy and sent wanted to transfer me to the Blaine branch as it was my original one this is not the case it was in point roberts after asking a little i was told they are "busy and they like to transfe.....ohh to the other branch that opened it". the first woman i spoke to after the branch transferred me the 1800 number the first 7 times told me well if they feel like picking up. i was charged an overdraft fee that did not occur. banner bank holds my deposits, i have presented their offices with proof of deposit from other banks, trusts, Ira's, and the state showing that it is in my account and final then i get it days later. get a real bank like chase not this small town stuff. P.s. reason for 2 stars the staff in the point roberts location were the nicest people in the world. do not do business with banner get a real bank that can handle a customer asking for a refund of 30 without jerking you around 3 different locations when they only have 6 locations. now i have to call the blaine one and hope for the best since the main headquarters could not help and told me to call blaine....maybe promote the staff in blaine to take over the whole company since the home office cant do the job.

Personal banker was absolutely wonderful

Awesome, old fashioned customer service!!! Friendly, courteous and knowledgeable staff. And last but not least a nice selection of coffee in the lobby :

Staff are excellent. As a disabled customer, it infuriates me that they don't have a restroom customers can use. Or what if you're pregnant and trying to open an account, which literally takes like 2 hours?? Ridiculous. Also very bothered by the fact that you can't view your deposited checks online. Hopefully they add that feature soon.

I'm not a customer here, I just pay rent at this location. However, the staff always treat me like family. The bank is always kept in tip-top shape too, and it's a pleasure just to walk through its doors.

Love it!