Banner Bank in Walla Walla, Washington

Helpful. Helped me get the block off my card due to a fraudulent charge and gave me good tips on what I should do.

Wish i could give less than 1 star... I called to ask about 1 coins and apparently the manager cant answer any of my questions because i am now a client with them.... So you're telling me if i wanted to get an account with you guys you cant answer questions i have until after i get the account? what a dumb C_ _ _

Hello.I started to take part in your survey and quickly realized it did not suit a Canadian, who is a US property owner utilizing the branch in Point Roberts. Believe me when I say the Banner Bank is excellent for us in our unique situation. We are able to pay our US related household bills on-line and take advantage of the Banner Bank MasterCard. All of which work very well for us. Our only downfall - and there is just one - is not being able to transfer US funds electronically from our RBC bank to Banner. We have to physically make a trip to the bank to deposit currency directly. And this is very hard at this time of the COVID crisis. We do mail US bank drafts pony express would be faster to a very trusted employee Holly to the Point Roberts bank location to make the deposit for us. Trust this information is of some service to the bank and perhaps this will change for the better in the near future. Best regards, Bob/Sharon Lee, Point Roberts and in Canada Coquitlam, BC

I really appreciate the fraud center. But when they ask me to call immediately and then I am on wait for 45 minutes that just doesn't work. I was charged a lot of money but I had no idea what was going on because I couldn't ever talk to a person. I understand times are very tough right now and difficult for everyone. But some people are still working and don't have time to waste 45 minutes of their day when they still have to work.

Updated review. At first I thought that the bank gave all the small business covid -19 stimulus money to large companies. Banner just did what all the other banks were doing. Looks like they were able to get my small business approved. 5 stars to this bank. Thanks Banner for doing what is right!

There always friendly and willing they remember me and e.g. doesn't like cookies.in the morning :

Professional, courteous, and friendly.

Their customer service obsolete. I can't get through to a branch manager