BB&T in Covington, Kentucky

I bank at the Madison Avenue location. Fast, very friendly service. Branch Manager, David, is always available to answer questions or assist with other banking needs.

The bank as a whole is amazing! But David goes beyond what he's supposed to do , and for that, I thank him. He always makes sure things get done and he is always nice and proper ! Highly recommend this bank !

The folks at this branch are awesome! David went above and beyond in helping us with a loan. He even stayed after 5:00 to make sure everything was done. He is awesome!

I like BB&T banking because through this whole pandemic problem the service or access to the bank has been a conserved effort by both management and employees to maintain the great banking service that I have been counting on. The drive thru has run surprisingly smooth and fast. They now offer in bank services by appointment whether you need a a loan or so many other wealth management strategies. A huge shout out to the manager Sharon. My favorite teller Kayla and the whole staff! As Always, Enjoy!

Service is always slow and staff is not as friendly. Really wish they would have left the Florence branch open in front of Lowe's / At Home. That staff and service was always phenomenal

Service is as bad as their English

Joan is the nicest banker, I love working with her daily. She is very hands-on and makes sure she takes care of any issues you might have. Strongly recommend them over other BB&T locations in the area.

The drive through is supposed to be "faster, more convenient ", but Friday, Feb. 19th, no additional persons were moved to help in expediting movement. Poor supervision.