BB&T in Glen Allen, Virginia

Absolutely love the people at this bank. Especially Deborah! She saved my life today and made me feel so much more comfortable about my situation and that we would be able to resolve it. She reassured me she would follow up on my case the next day and reach back out with more information for me. 100 recommend talking to her if you have any questions. Thank you so much Deborah!

The management and staff here are exceptional! Fast, friendly and professional. This is my favorite branch and will be a customer for life. Whenever I need financial advice, new accounts/products for my business and personal needs, they are always knowledgeable and point me in the right direction without bombarding me with services I don't need like my last bank. Thank you Gaskins Branch!!!

I'm sorry to have to write this review but I am driven to. I recently had an encounter with this BB&T as to were I went to them because the BB&T system had randomly wiped out my pin from BB&T phone 24. To make a long story short I went up there 3 times to have them to fix it in 2 days, and called twice. At the end they wanted me to come up there for a forth time. By day 2 they were acting like it was my fault that there system was inconveniencing me! I finally decided to go to the skipwith branch about a mile an a half down the road from them and in 5 mins the problem was fixed. I will never go to that branch again nor would I recommend anyone that I know to go there. I considered closing my account after dealing with them but based on my overall experience with BB&T as a whole I decided to stay. After being with them for around 15 yrs I didn't feel like a valued customer and management that was on duty played a part in it also. I'm giving them 2 stars instead of one only be cause the teller did try to help me the first day as best as she could.