BB&T in Naples, Florida

It seems like it's always a problem when I come to this BB&T. I came for a very simple request that now has to be processed for two hours. The request was for a direct deposit form, which I have a picture of in my phone. The notary I could get somewhere else. What boggles my head is that I've BEEN getting direct deposit now all of a sudden it's an issue and needs approval. Maybe it's time I look to a different bank because this is typical of bbt.

Customer service sucks don't even know why they are even open

This bank is the best! The staff are all super friendly, extremely personable, help you in anyway possible, and are just great all around. Highly recommend this bank! Thank you!

Juan did not do a good job with customer service today. I pulled up no line immediately deposited cash with my debit card handy to make it easier. It took over 15 minutes for the teller to make a simple cash deposit. I attempted to hit the call button to find out what was going on and he did not respond at all to two call requests. He never responded and instead finally sent my receipt and forgot my debit card and I had to ask for it. Very poor service today he should have responded politely and explained that the location was understaffed or whatever the problem was and that he would be right with me. It's unpleasant to wait such a long time for what normally takes a few minutes but it's more unpleasant to be ignored while he is standing there clearly visible in the window.

Truly is the Best Bank in Town! Vice President Dianne Hamberg is knowledgeable, professional, and treats you like family. Highly recommended for personal and business banking.

Friendly and Helpful Staff. Location is great, but I wish they were open on Saturdays like they used to be.

Fast and throughout experience! Better than some branches I have been too! Helpful and informative! COVID-19 precautions taken there and everyone following them.

After calling other branch several times at 9:30, being told by recording it opened at 9, but was closed was very to has happy to speak with a live person who answered my questions.

Very fast, very efficient, and extremely polite over the phone and inside. I am disabled and look a little disheveled most of the time. That does not throw them off as they are polite and quite ready to serve . Very friendly it make me feel good to even walk in there.