BB&T in Webster, Texas

Staff is very helpful and professional. Have always been treated with respect and courtesy. I have four different accounts and never had any problems. To the contrary, it's always been easy to go in, get things done and always get greeted with a smile. Thank you all.

Worst “bank” I have ever had. They sent me a survey after an experience with them and when I gave them a low score they called me to let me know not that they were sorry but that they were closing down my account! When I asked why they were shutting my account down and my child's account down they said they “didn't feel like saying”?? Absolutely crazy and when I talked to the district manager he promised to get to the bottom of it and he never did. They are so busy you can never get a manager or banker on the phone and you have to leave messages for days to get anyone to call back yet there is never anyone in the lobby. This bank is a joke. You can call and get information on any account because they do nothing to secure your identity never ask a security question or have you verify your information. I have fees from all over because of them closing my account down. When they did they held my deposits over 7 days and then mailed me a check in the mail. I waited 10 days for my own money. They also held deposits of cash in order to cause overdrafts on accounts.

UPDATED as of 9/2019 My experience has been good with BBT except my human errors and errors made by management of her not closing my account the beginning week in July 2019 when I met the necessary requirements.However, she never acknowledged her mistake.Even after meeting with a second manager for August 2019 problem that was not a fault of myself nor BBT my account remains active .Twice since 7/19 my account was supposed to close, yet BBT has fail to do so. Now I've been charged -10 fee that has increased to -20 yesterday. This has been a costly experience back and forth with lyft and Western Union payments to BBT to pay constant fees that applied daily to my account. BB&T is 25 milesfrom where I live, since my vehicle became disabled it so difficult for me to take care of my business as quickly as I like. That is why I needed to close my account. Thanks to all there at BB&T WHO SERVED ME