BBVA Bank in Montgomery, Texas

The Bank teller was excellent. My problem was getting service initially. Let me explain. I parked in the front, choosing to go into the Lobby because it seemed to be that it would be faster for us. Easy in and out. So my husband and I got out of our vehicle and walked to the door of the lobby.....pulled on it and it was locked. There were numerous signs on the door so my husband and I started reading them to get a clue. First sign we see plastered on the glass entrance door says open Monday - Friday 9-5. Its 2:00 pm in the afternoon on a Monday BUT the door is locked. Then a woman presumed customer, as we does the same thing as us and starts to pull on the door. Its still locked and immediately she starts fussing and saying "I'm so sick of these people just working whenever they want to, and not wanting to work and do their jobs. I'm SO SICK OF IT." My husband and I say nothing and we all turn and start walking back to our cars. Unfortunately, by now the drive-thru that initially had 2 cars when we arrived, suddenly has a looooong line of 10 vehicles we counted now in the drive thru line. By the time we can navigate our way out of the parking spot, a few move cars/customers have gotten in the line. And so we wait....and wait.....and wait....wait...wait Tick...Tock......wait....wait and finally we are at the window. The young lady was very busy but was very cordial, friendly and professional. We did what we needed and we were on our way in no time. I did ask why the Lobby door was locked and she said because they were short staffed that day BUT due to COVID-19 the Lobby would remain closed until further notice. A SIGN TO THAT EFFECT WOULD HAVE BEEN NICE. The irony of it all is there was a giant banner strung across the front that says, "We are here for you, just let us know." Something to that effect. Ok....how about a big sign out front saying lobby closed until further notice. HOW ABOUT THAT....FOR HELP AND LETTING US KNOW!!!!! LOL!!!

After banking there for years everyone is very friendly and there is satisfied with their performanc

Evelyn P. And GM Dale are awesome and very helpful! If you're needing to talk to a sales advisor I'd highly suggest to go to one of them!