BMO Harris Bank in Highland Park, Illinois

I do not bank with BMO but after my initial experience, you bet your bottom dollar that I never will. I went in to cash checks issued from BMO customers. I had called prior to going in and the bank teller woman set the precedent of how I'd be treated - curt, monotonous, I-don't-want-to-be-at-work voice and attitude. Sorry to have inconvenienced you while at your work. Upon coming in, she was steadfast in maintaining her attitude. There were minor logistical errors that she was quick to not resolve. She was extermely insistent on "sorry, can't do it." Her coworker was equally asanine with her under-the-breath comments I have ears FYI and made me very uncomfortable. I was left with no resolution as long as they did not really have to try to do anything, that is alright. I would rather wire my money to a Nigerian prince than to ever go back into their entitiy or bank with them. You have two major focuses in your businses: customer service and money. If you can't manage to do handle both, why do you work there?