Cecil Atkission Ford in Del Rio, Texas

Warranty battery replacement and 4 wheel alignment. Techs couldn't install battery box properly and cracked the paint the rocker on my new car drivers side under door, probably when techs were exiting the vehicle. Very visible damage in the sun. Called and told them what happened, service manager said I could have messed up the battery box when I removed the cover in the parking lot. See for yourself. No comment yet on the paint. Damage on the paint can be felt with my fingernail, will eventually flake off. Thanks! Pictures posted!

I had a huge problem today that Doug, Tom, and George at Cecil Atkission Ford kindly helped me through. My car had been in an accident and when I popped the hood to look underneath, it neither opened, nor latched back fully closed. This meant that at anytime while driving the vehicle, it could fly open, obstructing my vision and cause a huge danger on the road. I stopped into the shop to see if they had an auto body to help me get my hood closed. Doug Humphreys, one of the sales consultants, told me they did not do auto body, but asked me about the problem. He actually came out to look at my vehicle and then told me to pull up to the service bay. There, Tom I believe he's a service specialist and George senior mechanic were able to get the hood of my car open and see what was going on. They found it wouldn't latch, but offered to remove the hood for me so that I could at least drive to an auto body shop safely. They were lifesavers. I could tell that they care greatly about the community and the safety of anyone that comes into the shop/dealership. 15/10 would recommend. Service is second to none and the people here are amazing!