Cutter Chrysler Dodge Jeep Ram Of Pearl City in Pearl City, Hawaii

I give this dealership zero stars because of lying, manipulation and unprofessionalism that we encountered. On March 14th 2020 my husband I went into Cutter to “look” at Jeep's. We test drove one and only one vehicle our first mistake we then went inside and sat in the salesmen's office. While discussing our options we decided after seeing the original price of the 2015 Jeep Wrangler it wasn't for us they then lowered the price to 25k and we were ready to make a deal. After signing all the papers with the car salesman we were escorted to the finance office. Where we were so excited to be getting my dream vehicle for such a great deal that we signed all the papers with out reviewing the documents thoroughly. Our second mistake We were just ready to get out of the dealership and drive home in our new Jeep. First thing that took place is as soon as we drove off the lot is... the Jeep broke down. We immediately called cutter and asked if we could bring the car back because it had broke down not even 24 hrs of having it and they said no you already signed the papers. that was the first lie of many lies that Cutter told us. The second incident was they didn't send us home with temporary registration. We lived all the way on the other side of the island and had to drive all the way back just to pick it up. And still they gave us the wrong paperwork. The third innocent was when we received our first bill from our car loan and the statement said 40k at the top, my husband and I nearly died reading that number. There was no way that a 2015 Jeep Wrangler was worth 40k plus we never agreed that number. So when we saw our first statement we were shocked but because we had already had problem after problem with Cutter we didn't want to contact them so we just started paying off the 40 k loan. Once covid hit the loan company we were we paying the Jeep through offered us 3 deferments our third mistake because now we are trying to sell the Jeep and we are currently in negative equity because of the derferred payments. Here recently we had to go into cutter to do some much needed cancellations while there instead of doing the cancellations like ask, they tried selling us another Jeep. This Jeep didn't even have electric windows, they were trying to get us to trade in our current one for a junky one. Then they put us in a Jeep renegade that broke down on us while test driving it twice. That is now two separate vehicles that have broke down on us from cutter auto. Goes to show that they don't even care what state their vehicles are in before they are test drove or even sold. It's sad because my husband is a active duty military soldier and they have caused us so much unnecessary drama, stress and debt it is unreal. I am writing this review is hopes that the right person sees it and can help us moviing forward. What Cutter did to us is not right at the slightest and I believe that we deserve some type of compensation for our losses. Justice needs to be served for the way we were treated.

Long day at car shopping as it always is but sales team Kobee and Kimberly really made my wife and I feel right at home. Going back and forth with sales manager Jarvis to make what seemed impossible possible! Stoked for my wife's new Grand Cherokee and my Charger