Dan Cava's Buick GMC in Clarksburg, West Virginia

John and Shawn both were both very responsive to getting all my questions answered and honest throughout the entire buying process. Drove in from out of state to get a vehicle that was priced 3,500 cheaper than any same model 4runner in Ohio. Was able to do the entire deal over the phone and received more for my trade in that other dealerships. Overall was a great and easy process, would definitely buy a car from them again and recommend to friends/family.

Hard to see the service parking area. I had to walk through a mad to get to the service desk inside with none to help out cost signage. I made an Appointment and still had to wait 10 minutes with people walking by me not asking if i was being helped or needed something. As an authorized dealer it was frustrating that they couldn't get parts & do certain repairs that only thrt were supposed to do. One guy told me they can do the work, so i made an appointment. I got there and was told "no" We don't do that work. Thanks for lying to me just be honest across the board and wasting my time. What repairs they did do to longer than they told me. That's OK but at least keep me informed i had to call them for updates on delays. Picking up the car, at the guys desk he had out find if other invoices and paperwork. I could see personal info everywhere data privacy issues all over the place. I don't trust this place not feel my info is safe here. Their diagnostic of my car was wrong too. I went somewhere else and had it diagnosed & repaired with no problem.

Bought three products for our truck. Scheduled an appointment for a Thursday and dropped it off the night before. Was told that installation would only take a few hours. Next day never received a call and when I finally got through was told that the instructions for one product had been unclear so it took all day and the other products were not started. Again promised a call when done. Friday never received a call, stopped at the dealership and was told that the parts, that had been verified by their parts department that would work with the back cover, would now not work. So both products would have to be sent back and they were still working on the one product they had started. Finally able to pick our truck up Saturday morning, pulled out from the dealership and saw “wash me” that someone had written on the back of the tailgate with their fingers. I knew that it had not been there when it was dropped off. Was so disappointed by the unprofessional way the department handled this and how I was misled in buying products they had said would work for the truck as these has been intended Christmas gifts. Will not be taking our truck back.