Evansville Teachers Federal Credit Union: West Evansville Office in Evansville, Indiana

Two stars is purely for our house loan experience Can't beat the 3.3 return on the checking account and all the employees we have dealt with directly have been friendly and helpful, but we had a bad experience with our house loan. We were told the process would take 4-6 weeks and it totaled 4+ months. Was a lot of work on our end fighting and winning the appraisals, our contractor and subcontractors were ready to work multiple times but upper management dragged their feet without keeping us informed. I want to note our loan officer was great-kept us informed the best she could, worked her butt off received emails from her at 10 pm, all the while being overwhelmed with many new loans due to the low rates.

Have been a loyal customer with this bank for 15 years. But they won't help at all with us and the truck we have, we have tried for 2 years now to trade it in and or sale it out right and when offered a lower price, the bank won't budge and help at all to move what is still left to another loan or whatever they have to do. We made a huge mistake purchasing this truck and we are just trying to get out of the payments and sale the truck, even if we take a small loss, and have to pay on a truck we won't own anymore for a little while, it will be better than never selling it all. We are just trying do what is right for our family financially and this bank won't help at all. I will make sure and tell anyone I know, not to work with this bank. We stay behind on a payments, and you all want to call and message us, and make sure that payment gets made, but you don't want to help let the truck go and we would be able to actually make a payment on what is left. I just don't understand. We have done everything we can think of without letting the bank come and get it or file bankruptcy, which we don't want to do. We are good people trying to do the right thing, the right way. And the bank is making it so hard

Everyone is very friendly and courteous. A wonderful place to do business.