Firefighters Community Credit Union FFCCU in Cleveland, Ohio

I received a dormant fee of 10 and called to see if I could get it reversed. The online chat person said it was too long ago more than 2 Statements. I then told her I would be closing my accounts to which she answered "we have parameters we must follow....and I hope you have a better day." Nice

I love doing my banking at this credit union .Been a member for years .

went to cash/deposit a check from one of their member credit unions. in order to do this you have to tell them the routing number and account number so they can find the bank in thier system. i went inside and was told due to COVID reasons i would have to go through the drive through to do it. they had 3 other people in line when i walked in. i asked if they would be able to understand me over the intercomm since it was a pneumatic system and not a window. she said you don't wear a mask going through..totally not what i meant. i ended up having to repeat the numbers 3 times for them to get it over the intercomm. will be finding another place to do any banking i have to do locally.