First Citizens Bank in Roanoke, Virginia

I've been with First Citizens about 18 years. I love this institution but think it's now time to switch to a local credit union. I keep having to request new debit cards because of hackers over the last 3 years! I used to never have these issues. It's so inconvenient. Received another alert someone tried using my card again. My husband has been with his bank 30 years, local credit union & he's never one time had any issues.

I have been banking at First Citizens for at least 7 Years now. Every staff member has not only been on top of my every need, concerning all of my accounts, but the branch manager Chad has gone over and above the call of duty for myself and family over the years and I genuinely couldn't put into words how fantastic this branch is. Give them a shot, you won't regret it.

I've been banking with first citizens for a long time. They are just ok. They don't go above and beyond to help but they are also there when you do have a problem.

My boyfriend has been stealing checks from me, writing them to himself, and cashing them at this location. Apparently they don't check signatures because I've found out he's done it multiple times. Speaking with tellers at different branches they are baffled that the signatures were not checked.

First the positives: Opening my accounts on 2 sepatate occassions was quick and easy. Now the negatives: their mobile app is TERRIBLE. You pretty much need it as to have a free checking you need e statements. That is fine; I like doing my banking online. Their app signs me out within seconds and no matter what I touch on screen whether it is menu or more info the app just signs me out. It takes 3 tries just to schedule a bill payment. It has me so frustrated I mailed a PAPER CHECK the other day because I did not feel like dealing with their app. Honestly I may switch banks unless this app gets less glitchy.

Long term member. Exceptional customer service