First Financial Credit Union - South Valley in Albuquerque, New Mexico

I got financed through FFCU I was so happy at first i was making regular payment of 450 every single mth. A few times i had to call because I was going to be late. I decided to change insurance companies, I got quote of 408 from FFCU which was way more than what i was paying so I declined their insurance and continued looking, well they went ahead inforced compliance on the insurance for 2mths my Bill went up to 650 a mth. So I went ahead and added my car onto my husbands insurance for full coverage is what they said I needed. I am still having to pay for their insurance and mine? They never took their insurance Off and they said because I still owe for the 2 mths I didn't have insurance so they tacked on 4000 on my bill for insurance for 2mths? I also went Part time at work so i signed an agreement to pay 50 of the 650 but first i had to. pay 500 to catch up then i would pay 308 a mth for 6 mths, so I paid the 500 then I made a payment at the beginning of July and at the end of July then I made another payment at the end of August then I made another payment at the end of September. Three days later I get a call and an email saying they have not received my payment I told the them Im not late I made a payment on sept 23rd then she proceeds to say all cocky " now you need to explain to me why you are late." So I got upset and told them how can I explain being late when I wasn't and just made a payment, since then I have received emails and phone calls once a week to say Im late, this isn't a weekly payment this ia mthly payment. I have become so frustrated and stressed out especially during this pandemic, having to go Part time, and be harassed about a payment I was paying. I have voluntary given back the car although my payment has been paid. I'm very upset because I was trying so hard to keep my car but it seems they really wanted it back. Nobody should have to be harassed, especially when they are making their payments, oh and I got another letter from them in the mail saying they didn't have my insurance information and my car was uninsured, when it has been fully covered under my husbands since the first time this happened. I have to say Indura was helpfull but Cecelia, Manuel, and Cody, poor customer service. Cecelia called me and had the nerve to tell me why I'm being nasty when they call. I told her because I'm being harrased every day, and she made smart allic remark that they don't call every day. I have every email and every phone call from them. It may not of been evey day but at least once or twice a week. I WOULD NOT RECOMMEND THIS FINANCE COMPANY TO ANYBODY, MAKE SURE IF YOUR BUYING A VEHICLE, DO NOT ABSOLUTELY DO NOT AGREE TO FINANCE WITH THIS CREDIT UNION THIS HAS BEEN A SERIALISTIC NIGHTMARE!!! Now i spoke with Kevin shook and he says they can refund the insurance and apply it back to the loan I'm currently paying so I am still paying for it.... I am not STUPID!!! DO NOT FINANCE WITH THIS CREDIT UNION!!!

I've been with this bank for 20 years,more times than I can count my debit card has been declined with money in my account,when I go to the bank all of a sudden its working again. It's almost impossible to get a loan from them,you have to argue to get checks cashed. When I buy a vehicle other credit unions who don't know me happily loan me the money. I ask myself why am I still here.Time for a change!

South Valley branch is outstanding. Joseph Bailon was very helpful with my situation and went above and beyond my expectations. He even called the next day to follow up and assured my needs were taken care of. Hes an Excellent asset to this credit union!