First Savings Bank in Ruidoso, New Mexico

This bank has been absolutely amazing! My partner and I needed to do the Paycheck Protection Program during covid-19 they were so helpful in all aspects and made it easy or as our regular Banks were impossible to get ahold of, we are on the second time with PPP through them and they have been nothing but stellar in their follow through and in their customer service! It pays to use a local smaller Bank so often over the large guys.

I had a higher opinion of FSB Ruidoso until today. I made check deposit using the app, and it did not post. I called the Ruidoso branch 3 times and left messages. There was no return call, in spite of what their recording said. Now I will have to drive to the bank tomorrow to get a simple answer to what should have been a simple transaction. Don't have a message that you will return calls if you have no intention of doing so. Just got a response from FSB. Apparently today is Presidents Day, and as usual the banks are closed on all obscure holidays. We'll see how this goes tomorrow. Tomorrow came and my deposit would not post. You have to write the secret code on the back of the check. It must be secret because the app doesn't instruct you to do so. I ended up driving 13 miles on icy roads in a snow storm to deposit cash. Just what I was trying to avoid.