First Tech Federal Credit Union in Beaverton, Oregon

Great customer service. Excellent covid-19 system in place.

Love the look of the Cedar Hills Experience Center! Leaving the old bank layout behind, getting Covid compliant while looking modern and chic. One on one banking is nice, though I don't know what it's like when there's a line.

The ability to pay student loan principal has been taken away in the past online banking making it hard to pay extra when we have extra to pay. Seems like they are encouraging students to keep debt as we have to call them every time we want to do this. Most banks allow principal only payments, the ability to round up payments etc. First Tech even writes an article about getting rid of student debt by making extra payments or rounding up. This went away in November with the new online interface. Disappointing. The company touts helping students pay down debt but in reality the students pay more. Recently we tried to make a large payment but since it was from another bank they told us to ETF or transfer between accounts. When we did this they held the money even though it was a bank to bank transfer causing us to pay a few extra days interest on the loan.

Always great customer service. Highly recommend 1st tech credit union.

Branch service is fine, but if you have to ask a simple question, don't expect to be able to reach anyone on the phone. No direct branch phone numbers are listed, so you have call a ridiculously frustrating centralized automated call system. What would be so bad about allowing your customers to reach their branch directly via phone? Just plain bad customer service design.