First Tech Federal Credit Union in Wilsonville, Oregon

I have enjoyed being a member of this credit union for 20 years now. I have had nothing but a good experience until I opened a heloc. For some reason I get every other FirstTechFed email or notifications but each year when I am charged a 100 account fee for the heloc, I get sent to their collections because I am not notified and had no idea the money was due. In addition I was told as long as I did not close the account prior to two years there would be not charge to close the account. I am now having to pay 120 to close an account I have never used and paid an initiation cost and 100/year. I will be closing my accounts and leaving this bank.

I recently went to this location to get a new debit card. I was greeted by name by one of the lovely gals at the counter. I worked with Natasha, whom was very please, knowledgeable and nice. She helped me get a better checking account. Also, she printed out all of the useful services and offers that they provide, which I had asked for. She was more than willing to fully answer all of my questions. I very much enjoy this branch and had never had an issue with them. Thanks Ladies!

Not the most knowledgeable and direct staff. Shared Branching and ATMs provide different types of transactions with different timeframes, maximums and minimums. Instead of being up front right off the bat and let you know they cannot perform shared branching txn's, theyll just say the ATM does it for them. That's not correct information, ATM networks and shared branching aren't the same.