Flagstar Bank in Van Wert, Ohio

Flagstar Bank in VanWert,OH did a excellent & professional job for me.The ladies who helped me did a 5 star job for my banking needs.Thanks

Take your banking needs out of town. This previous Wells Fargo location was bought by Flagstar. The staff seem friendly enough but are in reality not helpful. They will only refer you to call customer service. They are fully aware of all their local customers that were effected involuntarily by the Wells Fargo buy out. They act like robots and have no sympathy for those customers, which makes up their majority. This behavior indicates poor management of customers at a local and corporate level. Not worth it, in this day and age where online banking is king. Take your banking business out of town or to a reputable larger institution that at least pretends to care about customer care.

Worst bank ever, called to close my account was told they would send what I had left in there, and then learned they reported to the credit bureau that I owed them 180 dollars. One for 10 which was the monthly service charged since no money in it made it overdraft then they did it again. So they close the account out in July. Worst customer service I've ever received