Fox Communities Credit Union in Appleton, Wisconsin

They don't use zelle but they use some 1 star China app for bank transfers that nobody uses. Good job on offering that. Completely useless. Don't recommend fccu to anyone.

The mortgage process at this bank had been terrible over the last 3 years. They have changed their online banking system multiple times making it hard to process payments. They have also accidentally erased a payment and reissued and sent me a letter saying i missed my payment. Then a couple months later made my payment 2 weeks early and they sent me another letter saying i was late on a payment. Every time you call there customer service they act like it is something you did wrong and it inst a problem on their end even though they are aware with the many glitches they have with their online system. I had a mortgage a through Bank of America before and I never had problems. Fox Communities cant even provide you with an Amortization schedule online or even break down the payment to show you what is principal and what is interest. Most banks will even show you how many years you can take off if you make certain extra payments not this one. For all the changes they have done and all the passwords i have changed you would think that they would have a solid updated system. I have come to the realization that even though I would like to support the local economy sometimes you just have to go with the bigger bank that that has the proper infrastructure and knows what they are doing.

I have been a member here for 10+ years. I have had multiply auto loans as well as 2 mortgages with you. Ever since you switched software it has been nothing but trouble. Money has gone missing, loans that were paid months ahead were suddenly due, automatic payments are canceled/created without my permission, separate custom numbers were combined, multiply transfers were duplicated. If another finical institution would offer me free closing costs on my mortgages I would leave instantly. When it comes to my money one mistake is too many and I have been patient with your software upgrade but that was months ago and the issues have continue.