Guaranty Locally Owned Chevrolet in Junction City, Oregon

Been a customer here for many years. Had an issue with my vehicle and Guaranty got all the work done. Time frame was fast. They measure I was happy with the work before I picked up. Courtesy car got me between Junction City and my house. Larry made sure I was a happy dude with the work. There is definitely a strong customer culture here.

My wife and I spent weeks working with multiple dealers, none of whom could/would find us a new 2500 truck with a standard cab and 8' bed. Then we stumbled across a really decent RAM 2500 at Guaranty's used lot this week, so I called to get info. Dillon Kastner took my call, was patient and courteous, and provided clear detailed answers to my questions. So we went to test drive the truck which Dillon had made sure was sanitized. After test driving we said we wanted to think overnight and Dillon was fabulous in that he offered to let us take it home overnight. The next morning we agreed to buy the truck. Throughout the routine tedious paperwork, Dillon was polite, provided clear and thorough information about the process, and made every effort to keep it as succinct as possible. He then sat with us to complete the final paperwork with Mike Conrad - all of which went very smoothly. The gist of this review is not, however, the above sales process. Rather, we want to express how impressed we were with Dillon's calm, peaceful, confident, respectful and professional demeanor. My wife and I have left many car dealerships as a result of sales staff pressure tactics and "attitude." Dillon, in sharp contrast, focused on the relationship and making sure we were comfortable. 'Would totally do business with Dillon Kastner again.

Absolutely best service I have every gotten while buying a vehicle! They truly take care of you and do what's right. I found an issue with the vehicle after purchase and the warranty unfortunately didn't cover it. The service department repaired it for free for me.