Handy Toyota in St Albans City, Vermont

Darren Callan handled my case on both occasions. Initially, the truck was brought in for high engine temp and large coolant leak. Discovered that there is a leak in engine coolant manifold. Was told Toyota wasn't going to cover it because it wasn't a warrantied item. Told Darren that I had brought the truck in during the 1 year, CPO period for the same issue. It was dismissed because tech couldn't find leak. Darren listened, investigated, and made a case with Toyota - which ultimately proved to be successful! This type of customer service cannot be bought nor taught because it originates from within his personality and character. Where others fail to provide the best service possible, Darren triumphs. Simply because Darren sees and listens to you as an equal. He then fights for you like you are his family. Although, I live a far ways from Handy Toyota, I do not mind returning back there for services. It is the trust and respect that I have developed with associates like Darren. As a future goal for Handy Toyota, I would like to see them provide this level of service and care, consistently all across the board, all year-round.

My husband and I were looking for a truck which we turned into a friendly competition. I used cars.com and found Handy Toyota. We were able to navigate their site with ease. Their staff are very friendly, diligent, and thorough. Needless to say I won the bet which led to our purchase of a 2019 Toyota Tacoma SR5 Access Cab. We couldn't be happier. Special Thanks to Jean Marie Sales and Aaron Finance.