Heartland Federal Credit Union in Dayton, Ohio

Ted was a huge help in getting my husband and I set up with an auto loan! I definitely recommend this bank and location! I had an awesome experience.

I have been a member for almost 30 years. Up until 5 years ago Heartland was the best. It is now virtually impossible to speak with a human being. All branches list one phone number that eventually leads to a 10 minute hold time or a voicemail that never returns the call. They recently changed account routing numbers that caused rejected payments. I could write a book but will end with - I'm finding another credit union as my daughter recently did after 10 years.

I've been a customer for around 25 years. Heartland took over 69,000 points that I earned on my credit card at the end of last year. I did not see any warning that you now lose them annually. Around 7 years ago the president took over 35,000 points from me because he said that I have been using other banks for my loans and they have alot to offer. I first went to them for loans, but they just can't compete. As soon as I get this card played off we're done. I think everyone will eventually see how horrible this place is.

Everyone in this place has been more than helpful. I recently had to take over my grandmother's finances due to her age, health condition, and the fact that a family who was her power of attorney was taking advantage of her. I explained the situation to them and they guided me step by step without making me feeling stupid on how to go about fixing everything. I'm very grateful for people here

Not animal friendly...blocked nesting geese from returning! Also have witnessed them chasing them off with sticks and a rake!