Heritage Federal Credit Union in Evansville, Indiana

If I could give 0 stars I would. After purchasing a vehicle they decided to change the CONTRACT to their liking. As normal I made my payments but after a few moths noticed a discrepancy. I brought it to their attention, I show them the SIGNED contract. Talking with several people at this establishment I'm told there is nothing they can do unless I have my credit pulled and re apply with no guarantee of them being able to fix their mistake. I guess that mean i can just pencil in what to change the payment to since in Heritages eye a contract is not worth the paper it is printed on.

You go in there, get your stuff done then skidaddle, would 5 star if I actually had money to deposit

The ladies are great at their jobs and very friendly making you feel at home....couldn't ask for a better team

This is my bank has been for years. They are great folks that treat you rite.

The bank it's self is awesome and I have been with them every since I started a bank account. Only thing is the first ave one needs a way bigger building or atleast drive through atleast another line or two atms or something

If I could give 0 stars I would. After purchasing a vehicle they decided to change the CONTRACT to their liking. As normal I made my payments but after a few moths noticed a discrepancy. I brought it to their attention, I show them the SIGNED contract. Talking with several people at this establishment I'm told there is nothing they can do unless I have my credit pulled and re apply with no guarantee of them being able to fix their mistake. I guess that mean i can just pencil in what to change the payment to since in Heritages eye a contract is not worth the paper it is printed on.

I experienced the worst customer service. I pretty much never write reviews. I worked in customer service for over 10 years. I did a balance transfer to another card, that way I no longer had to pay this one. Balance transfers take a few days, so I went and paid the closing amount which was less than 1.00. I get a call two months later that I had a past due amount of 80.00. I was obviously confused since I closed it a couple months ago. It ended up being fraudulent charges and was ruled fraudulent by them. They sent me a paper to sign, that I never I received. I get another call a month later that my payment is late again. Of course I called, and they said that I didn't sign this paper they sent and because of that they denied paying the fraudulent charges. They said Visa is really fickle and it has to be signed within 30 days. I called Visa and found out its not really a Visa card its a card through Heritage Federal that basically has Visa on it. Visa couldn't even see my account info. Every single person along the way was rude and I ended up just paying the amount so it didn't ruin my credit. Not to mention, I was charged late fees for a charge that both parties acknowledged wasn't mine, but they called so much and everything was a deadend with them. I thought it was interesting they could call when my payment is one day late, but not call to tell me that there is a time sensitive paper that I need to sign. There are so many places to get credit cards, don't get stuck with this one!

Have ALWAYS had the BEST experience no matter who I spoke to for what service. Guess that's why I've been a customer for over 10 years !!

Their ATMs will eat your money. I have had this experience at both the west and east locations in Evansville. I spoke to what I presume to be that manager for the eastside location and they opened a dispute for the amount. This money was supposed to be my bill money that was due the next day but this dispute will take multiple days to go through. The manger told me this was because multiple other people have filed disputes for this same reason. I then asked her why the ATMs were even in use if they were obviously so faulty to which she replied that they worked because you can take money out of it. Depending on how this dispute goes will determine if I remain a member there.

Called to get balance of my two checking accounts, she was very polite and asked security questions first.

They have always done me right. Never strange "bank" charges. I know my money is safe and secure and the people are amazing and always willing to help.