Huntington Bank in Hamilton, Ohio

Extremely poor customer service. My wife visited to discuss fees that were charged to our account. The same, tired excuse that the local branch can't assist and has no power. So, we asked to escalate to her boss. We were told, on multiple occasions, that we would receive a call back. Of course, two days pass and no call. Issue still not resolved so I have to escalate. Why are their "account managers" and "branch managers" if they don't provide a service?

Touch screen isn't calibrated on the atm. Had to do two transactions and pay extra in service fees

I only have a car loan through Huntington. I set up automatic payments via the 800 number. I wanted to change the dates my payments were being taken out and this location was convenient for me to visit. The document I signed was correct. When I got a letter in the mail, the automatic payment was less than what I owed. I went into the branch to figure out why I received a letter with incorrect information, and a gentleman said he did not know and did not even see it entered in the system. He made a few calls with no success. He said he would send an email and call me back that day. He not only did not call that day, but he was off the next day and he never contacted me my payment was due the day he was off. I have worked in customer service since my first job many years ago. If you say you will do something, do it. If you do not, you lose business. I ended up calling the 800 number again because I did not want to be charged a late fee due to someone at the company being incompetant and they fixed everything for me.