Isabella Community Credit Union in Mt Pleasant, Michigan

the ladies costumer service is a zero. i have had 3 bad experiences here where the ladies were argumentative and straight up rude. i will be urging my boss to quit banking here as they are just not working in the interest of the public. horrible if i could give them zero stars i would!

Very helpful staff and fair banking practices

Payed a check i payed to put a stop payment on caused multi check bounce they removed their bounce check fees but left us to the leagle sharks with a letter explaning bank error that almost ended in jail time and us needing a lawyer just to keep for jail we got little help cleaning their mistake and a lawer bill, for a credit union who is suppose to be for the members we got almost no help for a mistake they did just a note admiting their mistake no back up for the legal mess they caused even after we paid to stop payment orginal check would advise caution! Closed account went back to State Employees credit union now lake trust

Lots of hidden fees bad customer service been banking with iccu for 3 years now i hate every minute with them

The staff at Isabella Community Credit Union is always fun. It is more than a place for financial services; they truly care about their members, as well.

I will give you a little back ground on myself, I have been a member for many years and I have paid off loans with ICCU. A few years ago I applied for a personal loan with a person named Christine . Went in and sat down with her , filled out the paperwork, gave her permission to run my credit report. After going through the necessary process , I did not receive an answer of acceptance or denial. I let it go and assumed the loan was denied but still to this day I wonder why I didn't receive a letter of response and I often think of separating my association with the Union. I joined ICCU for the opportunity to secure better than market loan offerings. If I can't even secure a personal loan then what is the point.

Absolutely love the Credit Union. Gail Z is the Best lender to work with!

The other day I called to find out if I had money pending for the next day. And on their end it showed i did, when i began to ask the lady why it doesnt show in my online banking that its pending and she proceeded rudely telling me the day and month that it will be there and says it isnt even that day yet. Which I'm well aware, however, my other bank I used when I lived up north showed when u had money pending on ur online banking. And when u called with any questions or concerns they were never rude about it. And i also dont understand how my online banking app always says there is something going on with it usually at night as if I cant use my online banking at night. There shouldn't be problems with it. I NEVER had any of these problems with my old bank. I'm considering looking into a different credit union especially bc of the rude lady I spoke to on the phone.