KeyBank in Bellingham, Washington

If I could give them 0 stars.. I would. Terrible customer service. I will never bank with or recommend them.

If I could give 0 stars I would, I get nothing but issues and trouble from this bank

Fast service and great people.

I have been using Key Bank on 12th Street for many years. I have always received excellent customer service!

Been going here with my parents since I was literally born, I'm almost 19 now.

Called just to ask a question and was put on hold for 20 damn minutes. I walked to the bank in the time it took, walked in, walked straight up to the counter there was no line, hung up my phone then redialed the number to make sure it was the same bank and the phone started ringing. I then walked out of the bank. Just moved here and am looking for a new bank. Definitely won't be yours.

I have a great experience with a few tellers here, however overall their service is inconsistent and they are not equally knowledgeable. The drive through, which I would expect to be faster than walking in, is much slower.

I recieved a paycheck from my employer through a keybank account. After signing the check viewing my i.d. and putting a thumbprint on the check, whilecounting my money the clerk decides then afnd only then to tell me they charge 5 for cashing the check since I don't have an account through them. The check was drawn on their bank but they charged me. Walmart only charges 3 too cash a check. I can only imagine how badly their customers are treated.

Professional environment

As someone who frequently needs services through a multitude of banks, I can say- without a doubt- that this KeyBank consistently over delivers to my needs. This branch has restored my confidence when it comes to “in-person banking” and I always look forward to when my business brings me inside.

I was going to get rid of my account with key due to the many service charge fees that I always would receive. I called in one day about an hour before they closed and talked with Sebastian. He realized I wasn't happy and took my number down to handover to the manager. I ended up not getting a phone call from them at all, instead I received an email from Dalton the manager here stating that he did some research on what was going on with my account and found what it was. Without hesitating he did some rearranging of my account agreements so that I can make the requirements in order to miss all those fees. On top of that he refunded both the maintenance fee of 18 and the overdraft fee that occurred because of the maintenance fee of 30. Thank you Dalton and Sebastian for helping me enjoy my stay with Key Bank!