KeyBank in Centralia, Washington

Very disappointing customer service. They locked my online checking. The number they provide to unlock informs me that I will have to go into they bank to unlock. Once I went to my local branch they inform me that they do not do that. I explained that I was told that I would need to bring in my I.D so that the branch can verify and call fraud department. They didnt do this. I got a shrug and told if you would like to wait for the branch manager maybe they can help you. After months of run around I still have not been able to access my mobile checking. Key bank please train your employees

This is the bank you want if you like being treated like a dog. I have never been so poorly treated by my own bank. Credit union here i come. This bank manager personally drove me and by association my entire extended family to the credit unions. Key bank centralia, you should be ashamed.

This is the worst experience I have ever had at a bank. Horrible service, extremely long wait, and rude teller. Never using this location again.