KeyBank in Hillsboro, Oregon

I opened all my accounts here, along with my heloc. Tiyana is the manager there and doesn't mess around! She runs a great team, very genuine. She deserves to have her face to be put on a coin!

I was intentionally short changed by the teller to the tune of 50 dollars.

I love this bank I I especially love Emily she makes me feel important and she's real !!! I feel she goes the extra mile which is hard to come by these days I just appreciate her very very much .The others have Treated me with the same kindness and respect thank you again !God bless you all!

I would give them lass if I could. After a short time with this bank my wife decided to consolidate her debt to a different establishment. The back for some reason decided when she told them to close the account decide that she did not mean it. They left the account open and started charging her fees for having a 0 balance in a account that should have been closed. After multiple months of fighting with bank mangers they finally reversed the charges but decide to let it sit with just a -90 points to her credit score. Which they will not send a letter to fix. Thank you key back you are a 100 terrible establishment

My friend just came in the manager was so rude she has no compassion and was not helpful at all she was rude and mean and let me tell you people have lost any sort of compassion we are in a pandemic and the holidays I'm so disappointed I'm definitely thinking about closing my accounts

Great!!

Terrible customer service. I also feel like I was discriminated against. They needs some diversity training.

I have been very happy with the service from Key Bank. I move to Key from another national bank, due to their lack of service. My account rep has been fantastic and is not manager of this branch. pfb

I don't usually leave reviews but I had to share the most amazing experience ever. The Branch Manager, Marshall Chambers is absolutely hands down both genuine and helpful. He went above and beyond making sure to address my banking needs and provided quick resolution. This guy is a SUPER HERO!

I was treating with disrespected by this Keybank one associate Ashley was very rude and had nasty attitude. I never been treated in this way at any banks in my time. I was treated with discrimination cause I was different race I went to another area bank Bank of West in which I was treated like human being the staff were very nice and welcoming . I would never bank at Key bank again

I'd been a customer of this branch for nearly a decade. While seeking advice at the branch, the person consulting me made changes to my account without permission! Tons of issues with my billings started cropping up out of the blue because I wasn't even aware of the changes fees started piling in, but what hurt the most... My account with tons of exclusive grandfathered in options was obliterated. Phone support was unable to undo the damage and when I confronted the branch they gave a business week time-frame for it to be corrected. Of course, they never called me, and they treated me with increasing hostility; the cycle of me-calling-them because the problem wasn't corrected, with further and further set out deadline dates passing by... Excuses at first for why it wasn't corrected, then excuses for why they weren't even available to talk about it, saying things like "the only person who can talk to you about that" was "at lunch" or "on break" every single time, regardless of the hour. The issue was never corrected. I've moved on and will forever malign this company, especially this branch. A shame, considering the prior branch managers seemed to legitimately care. The service was steadily going downhill over the last year so I guess I should have seen this coming. This is clearly no longer the same business I signed up with.