KeyBank in Milford, Ohio

2 weeks ago I pulled 3,000 dollars to pay a friend who is contractor working on my house. When I received the money I noticed two old small faced 100 and thought it was strange bc I haven't seen them in years. My friend finished this past week 2 weeks later and went to deposit the cash, and those two small faced 100 bills are counterfeit. Money I received from a teller. I called 4 times today just to be told the manager TJ couldn't talk and I'm out of luck on my 200. Now I'm out 400 to pay my friend for the counterfeit 100 bills. I've been a loyal KeyBank member since 2006, and was blown off and told they cannot help me. I'm in shock how they can cover a hacked account but not when they give counterfeit bills. Unreal. Be careful using this branch.

This is a terrible bank all coroupt liars. I opened a acount the branch manager recomended to me only to find out they charge you 20 dollars a month if you dont deposite 10k a month. Customer service is a joke and there rude as crap. They lie and manipulate you into banking with them. I have banked here for 2 weeks and will never make this mistake again. If i could rate 0 stars that would still be to high of a rating for this failure of a bank. Stay far away from keybank!!!!!