KeyBank in Sandusky, Ohio

Thank God they got Michael M. In there. He's the only one that can get things straight. He's helped my family on numerous occasions. Great guy.

This particular key bank in sandusky, oh is the worse i've seen. when they get your money into their bank they do everything to keep you from taking it out even verified funds they put a hold on. They also pull every move they can to hit you with a over-draft fee especially when they know you got a direct deposit coming in. I've seen it all with company had a 700 credit score and they still denied me for over-draft protection. If i didnt have so many accounts i pay link to this account i would shut this account down years ago. I will advise any one else to bank else where. Civista, pnc, us bank, 5/3 or possible another key bank branch.

I totally agree with the previous comment. I too would give a zero rating. Trying to settle a trust account for almost one month. All the legal documents were provided. Key then put a hold on the account causing several checks to bounce, including one to the attorney. When I spoke with the manager he had no answer and was completely lost on what to do. He asked for documents which I had previously provided, but he insisted I was wrong, and Key did not have those documents. Jorge was fantastic to work with and did the best he could with the poor advice he was given by his supervisors. A month later it appears the matter has been resolved, if the bank checks don't bounce. But I still have to return to sign a document? Very stressful ordeal. It should be noted 2 other banks were able to close the accounts with the same legal paperwork in 3 days.