KeyBank in Toledo, Ohio

Great customer service

Key Bank has been great to me!

Very unprofessional. The people there are rude and dow right mean. I will never go to a key bank again especially this one. DO NOT GIVE THEM YOUR BUSINESS!

Dislike would not tell anyone about it

Awesome experience... In every visit Tom, Renee, & Sandy provide the best banking experience ever. I wouldn't bank anywhere else.

Marvelous bank that treat their customers well

Thank you to Kathy K this week for your help! I come to Key Bank and prefer you to wait on me! You're friendly & I know you can take care of my accounts. Thanks Kathy!

I just love the customer service I continually have received from Kathy K at Lewis Ave! She has excellent customer service skills that I sure do appreciate: She is thoughtful & makes suggestions that have helped me over the years! Thank you Kathy! You're the best! You keep me coming back to do business with Key!

Very rude and talking bad about customers

I waited for 15 minutes in one line, pulled out of that line got in another and waited an additional 15 minutes. That's 30 minutes of my lunch time in their drive thru. This is the 2nd time this happened to me and I'm glad I'm not a customer of Keybank anymore. Not a sorry for your wait' or anything. Just plain ole terrible service from Keybank.

Trying to close my mother's checking account. She passed away. First call, I was connected to Teresa. She was rude and told me I had to come in. The state had just ordered to stay home. The next day I cancelled the appointment and talked to Patrick and asked if given the situation, if I could close the account another way. He was much more pleasant. He said I could send her death certificate by mail, but it would take longer. I sent the documents as instructed along with all my contact info. It's been over 2 weeks. I have not heard anything. I have tried to go on line a few times, but get the message to try again later. Now I have an alert that the account is overdrawn. I know there has been activity on this account.

Horrible, so glad I don't bank with them any longer.

The last 6 months the quality of services has gone downhill greatly! Payments from my IRA accounts have not been deposited in a timely manner! No one is on weekends or holidays to resolve issues they created like restricting your account without notice by opening a Zelle account they stated was quick and easy if you use Zelle ONCE the first time , they restrict you accounts and no one to fix over weekends and holidays like fraud department Money can be held up in a restricted phase for days! There is a double standard on their side on payments due by a due date. They can be delayed for weekends, holidays on paying you but you get charged 30+ a pop if one day late! They don't seem to know if money coming to you will be land mail or direct deposit! You can agree to extra money being sent but it never happens sometimes same with agreeing on a specific date gets ignored. Bank overdraft fees accumulate despite it being the bank not deposited on time! So much more.....

Reba and Heather are outstanding bankers and the tellers are always amazing!

Great people love this branch!

The manager at this branch took his time to help my grandson open his first account.

Awesome achievement by the bank... situated in a good location.. great Service very knowledgeable about the issues involved in Banking industry

Very Friendly, Very Professional.