King Cotton Chrysler Dodge Jeep Ram in Covington, Tennessee

Been going last ten years but no more. Asked to rotate my tires told me I needed all my lug nuts replaced and did not rotate. Oil changed and was overfilled. Usually person who does maintenance signs their name this time did not. I will not go back for service their anymore

King Cotton Cotton service department once upon a time I thought was a good place to take your vehicle but my last two services I seen why they get such bad reviews I'm a good customer and i don't look for hand outs but back in January of 2019 i took my vehicle to get some work done on it considering that the vehicle is now discontinued no matter what it is I take it to the dealership expecting to get the best service my first visit i had about 3500.00 worth a repairs done considering I don't drive the vehicle much 6 months later the air compressor went out again well this time they knew that I cared about my vehicle so they called me saying they would replace the air compressor cause it's under warranty but theres another issue would you like us to repair that as well so I said of course then since you all had it go ahead and replace a few other things so the bill on this was about or almost 600.00 well I went to pick my vehicle up on a Friday and I paid for the services with no problems drove bout a mile down the highway and realized that my vehicle was making a noise that it wasn't making in the beginning so I brought it back to the dealership and the guys in service listened and agreed that it wasn't right but told me I could go ahead and take it home it would be ok cause they couldn't put it back in the garage even though they knew it wasn't right so I reached out to corporate office and explained to them the situation and they looked into it and when they contacted the service department they said they knew nothing of it and they have my number on file and didn't even attempt to reach out so if you have a vehicle that you like to keep up I'd advise you to take it somewhere else cause now my vehicle is not running the same and I'm left with the fact it's on me to get it back to normal functioning

We had a great experience! The entire staff was super friendly and helpful! Overall this place is great. We have been in for sales and service and had good experiences each time