Land Rover Financial Group in Phoenix, Arizona

Land Rover Financial/Chase is the worst lender I have ever dealt with in my life. My brand new vehicle was flooded in Hurricane Sally and Land Rover Financial refused to allow my insurance company to send them a settlement amount and let me continue to make my payments as per my contract and keep driving and paying for the damaged vehicle. The customer has to make their payments no matter what happens to their vehicle so why should the bank be any different just because my car was damaged. I am considering hiring a lawyer on principle even though you could never win against an army of bank lawyers. So I hope this review does more damage to their company by sending customers to other lenders.

Horrible customer service. I sent a bank check overnight, I have proof the funds were delivered and they are unable to find and post the check. It has now been five days since my check was delivered. I spoke with two supervisors Leo and Ket. Both were unable to offer any assistant. I have been waiting for two days for a call back from their supervisor.. They have my payoff and my title and I have nothing. 1-Star is actually to high of a review. I will never buy another Range Rover.

Their service is worse I have ever encountered. We have called them at least 6 times and waited in line anywhere between 40 and 75 minutes and still have not resolved our end of lease issues. WE WILL NEVER AGAIN LEASE FROM LAND ROVER.