Mann Chrysler Dodge Jeep RAM of Richmond in Richmond, Kentucky

I would not give this dealership your business under any circumstance. I purchased a car on January 30th and specifically asked the employee if I should pay for my old car's loan for February. They said no because they would complete the pay off for the old car. This made sense. This was wrong. This dealership made an error on my contract with my financing, and I pointed out to them at signing that the APR was incorrect. They provided an excuse and said that everything would be fine. This was wrong. 11 days later on February 11th, the dealership contacted me to let me know that something was wrong with my contract. This should have already been taken care of within two to three business days of purchasing the car, but as soon as the dealership had my money and had sealed the deal, I was no longer treated as a priority. I returned a new version of my signed contract and figured that as soon as soon the new contract was in their possession, they would then complete the pay off. This was wrong. A few days pass by and I receive a letter from the bank of my old car stating that my account was past due and within thirteen days the account was going to proceed to collections. I call the dealership in a panic, and was rudely laughed at by my concerns. Then, I got to speak with the financial manager who I had to negotiate with in order to be reimbursed for my February car payment for a car that was no longer even in my possession. They had the car. They should have 1 gotten the contract correct the first time, and 2 promptly corrected their errors. This business seems to not place people as a priority once they get their money. I majorly regret purchasing my car here and hope that buyers beware of this business. I did not even wish to give them a one star review and wish that providing zero stars was an option.

Dwayne Miller was our salesman and we had a fantastic experience buying our SUV. The people at this dealership are super friendly, laid back, and seem to really want you to get the best deal you can. No confusing “shell games” Or waiting forever for negotiations. They gave us a better trade in price than we had been offered anywhere else for our old vehicle and negotiated with us on the price of the one we bought from them. We live in a different part of the state, but it was well worth the drive. If I had to buy another vehicle, I would go right back to Mann Chrysler.