Maple City Savings Bank in Hornell, New York

You cannot trust what your "available balance" shows online because they resequence your transactions. When a bill is paid online with automatic withdrawal on a specific date and this is verified by said company and registers as paid in that companies system, the bank system says it was insufficient funds several days later even after a "pending transaction" registers on the specific date. They claim to have not been contacted by the company being paid on said date. Their statements are not accurate to other sources. Due to their delay in processing your transactions and clear and deliberate resequencing of transactions, even from their own ATM on site to several days later, you end up having to pay overdraft fees and being in the negative. Keep your receipts, take screenshots. When you can act them about these issues, they backpedal and dismiss they did anything wrong. They will, however, do the bare minimum to resolve the issue. It seems like if you aren't in certain financial status, or click, you don't matter as much as other consumers, but you're good enough to take overdraft fees from after they resequence your transactions and then tell you that you should be more aware of your purchases. I am aware of my pirchases. I am also aware of their habits of resequencing transactions. While it is legal to resequence, it doesn't make it right. And, neither will they. This bank is not good for anyone be who is disabled, low income, and struggling. You will be pushed out, labelled, and targeted deliberately by known predatory bank practices. If you call them on it, watch your account closely, they'll do it again. And then, claim it's your own fault.

have used over four local banks over the years.. Tellers are friendly..web site easy for checking and making payments.. Have had several loans ..good rates..It is nice to have a real local person you can talk with..

I'm truly disappointed. My husband had to come to your bank for business with one of your account holders and the lady at the drive through thought it would be cute to mock my husbands southern drawl. Totally rude. To bad I wasn't with him, I would have personally let it be know that it offended him and was unacceptable....