Mel Hambelton Ford in Wichita, Kansas

Apparently there isn't a good Ford Dealership in Wichita. See my review at Rusty Eck Ford. I took my 2015 Ford F-150 bought used, not from Mel Hambelton in to deal with an open recall issue information online and noted for the vehicle I bought, door latches that don't work in sub-zero weather. When I set up the appointment, the rep told me the job could take up to 8 hours, as they have to replace ALL door latches. Did he offer me a loaner vehicle or address a courtesy shuttle at that time? No. When I get to the dealership, I'm told it's NOT an open recall, that it's an "Extended Warranty" issue, that they'll only work on the issue if there's been an actual problem.... Yes Mel, I had to physically hold my driver-side door shut while driving in the negative 5 degree weather so it wouldn't sling open while driving! So at no charge to me, they could replace the driver side door latch, an obvious FORD DEFECT at time time of manufacture, but because I hadn't experienced any issues with the passenger latch it's just me driving the vehicle, no passengers, and I didn't have any "issues" with it, then that passenger latch wouldn't be addressed...... I should have lied, and told them that latch didn't work either. I'm then told it's a 4 hour job, but I still didn't get offered a loaner vehicle, I'm not offered a courtesy shuttle on the day I brought my vehicle in to get serviced..... I have to ask for it. Who wants to hang at a dealership for that time frame? Who wants to be told an "Open recall all latches will be replaced" when setting up the appointment, then, "It's actually an Extended Warranty and we'll only fix the latch that had an issue" when you get to the dealership? And then there's no offer of loaner vehicle I work for a living, no offer of a shuttle service when I took my truck in...... If you ask me, the passenger side latch should have been replaced too, and never mind my truck didn't get detailed no wash, no wipe down like a dealership usually CARES to do when a vehicle gets serviced. Rusty Eck "Oh, you don't need to have those latches changed out, it's doesn't get that cold in Wichita" sucks and Mel Hambelton isn't a whole lot better. This city deserves a better Ford Dealership!

The best Ford store in the Midwest! Friendly people who give back to the community in so many ways! Lots of fun events here and a performance parts store too!

My sales lady was Elizabeth Gosa. I want to head and purchased a 2020 Ford escape SE from her, she did such an amazing job and she made a dream come true of mine because I've always wanted one of those. With everything she has done for us in general makes her such an amazing person, she's so easy to work with and she's so funny. I will always recommend her even if you're buying a new or used vehicle I will tell you to go to Elizabeth period.