Navy Federal Credit Union in Orlando, Florida

I have been a NFCU member for over 30 years I have visited them all over the world and the one on East Colonial is a great place and amazing customer service.

the best bank I've ever had. My Mom had to refer me. They've helped me retain an excellent credit score and they represent me in taken care of fraudulent activities and reimburse me for them.

I used to boast to my friends about navy federal accounts and tell them if they don't have them and have a family member in the service...they should. Recently the interactions I've had in different channels has not been good. The drive thru at this location takes soooo long. I had an hour lunch break turn into 5mins because of the tellers incapability to have a sense of urgency. I personally work for another credit union so I know policies and fed regulations. Yesterday I deposited a check of 4500. I've been with navy federal for 4 years, I had enough in my account to cover the check, I have an active credit card as well. They didn't want to release any more than 225, they explained my check will be placed on a 5 business day hold. Mind you, regulation CC requires any deposits in a checking account you get 225 that day and up to 5225 the second business day. When I asked why they were holding it for so long they said they don't know where the check is coming from and can't confirm it. The following day I open my app and see my account negative??!!! They placed a hold on my account for the amount of the check TWICE holding all my funds in my account from my paycheck because of a check I deposited. I'm not happy with navy federal's service and customer care lately. Who knows, at least my credit union I work for cares about their members.