Northwest Bank in Lockport, New York

Spoke to a Brenda, very rude and gave me attitude from the moment she picked up and asked for my name. Basically, if you call past banking hours there is no one there with any actual authority to do anything. All they can do besides helping you with account settings is email your branch. Definitely switching banks, it seems once a year I have an issue and Northwest Customer Service is unable to help in any fashion and I end up having to go in the branch anyway. Wish they never took over my First Niagara Location. Wish my location was one Key took over so I never have to deal with Northwest again. Lost my service and I will be certain never to recommend them to anyone.

Tried phoning this branch and after 3 phone calls and about 50 rings someone finally picked and when I commented that I figured I had the wrong number I was told that everyone was busy with customers and she'd only answered to take my name and number. Iknow this is a smaller bank, but it's 2019 for crying out loud - they've had this thing called voice mail and auto attendant for over 3 decades now ... c'mon Northwest, do better!

I've had nothing but great experiences when using this bank. transitioned from First Niagara no problem. very helpful people. recommend using them.