Old Second National Bank in Oswego, Illinois

I wanted give a review for the outstanding customer service I received from Monica Rathman. I had an issue with a credit card company over charging my account. Credit card company/automated attendant who took my payment over the phone, put in one too many numbers. I went back and forth with the credit card company who told me that it would take almost 3 weeks for my account to be refunded. Knowing I had several other bills that were still scheduled to come out, I called up Monica expressing concern that my account would go negative and I would be stuck with over draft fees for something that wasn't my fault. Monica instantly said she'd help me, as she empathized with my frustration. She put me on a conference call with the credit card company right then and did her magic. She was able to get my account refunded within just a few days. Additionally, she waived the over draft fees as the error made was not my fault. It's rare to get good customer service these days, especially with all the automated attendants answering calls. It was nice to not have to press several numbers before actually being connected to a real person! Thanks, Monica for helping with my situation and for saving me a ton of stress.

Convenient, friendly and very accommodating. They are always there for you to answer any questions and help you out.