One Nevada Credit Union in Reno, Nevada

The best customer service ever, always nice and Nicholas had us with a great smile the time we were there!

Perfect!!!!! These folks get it handled

I've been with this bank for over 30 years and I've had it! They've never had good customer service and their services are recently dwindling all together. What kind of a bank doesn't offer teller services? Only in Reno, they offer teller services in Las Vegas so what are we here in Reno? Unworthy, of the convenience of dealing with a live person? Over the years, I have been treated rudely by the tellers time & time again and every time I thought, “I need to move my accounts” well I'm done! The last time I was at the branch a guy was cleaning the drive-through ATM. Since they cut the teller service don't you think at least they would add another drive-thru ATM machine? Not this bottom feeder credit union. They don't care about customers. I WILL really take my money out of here now & move it somewhere else! I'm currently researching to find a different credit union. This IS the worst credit union I've experienced.

I recently purchased a car through a dealership and the financing was taken out through OneNevada Credit Union. I have another car loan through Great Basin and they provide excellent service so I expect the same or similar from this new credit union I had never used. That's absolutely not the case. They make it very difficult to give them money. Yep, figure that one out... Can't pay with a Debit card in the branch because they process it in a way that the external bank treats like a cash advance so it exceeded my bank's daily limit apparently?, can't pay by credit card without a fee, etc.... I was called by a rep today asking for payment and she was nice enough to waive the processing fee and take my payment over the phone. When I expressed my frustration with the way things were handled so far, I was told, "Well, no other banks would approve the loan term you wanted so this is what you have to do now". Almost like a stab at me. Then, she said, "I waived the fee and took your payment and now you're just making excuses". That was immediately followed by her saying "Have a good day" and hanging up. Really? I recommend that you find another credit union or bank and skip these guys.

Misleading company name. They do not coop and do not work with other credit unions. Probably fine if you want to open an account or have one with them, but they're not a credit union.