Phelps County Bank in Rolla, Missouri

I appreciate the fact that PCB is VERY dedicated to community support of our local educational institutions. Their continuous support, whether it be monetary or a donation of water bottles or mask is greatly appreciated. Thank you for serving all the local schools.

I had a checking account with PCB for approximately 8 years. I then moved to a different town and had trouble accessing my funds, depositing checks, etc. I closed my account in 2020, shortly after I received my first Coronavirus relief check directly deposited into my PCB account. Without knowing there would be a second round of Coronavirus checks sent out. When I found out there would be another round of direct deposits sent out, I immediately called PCB to ask if there was any possible way to receive my direct deposit and they were extremely rude and clearly lacked compassion to my situation. They said that I was out of luck and that they were going to reject my direct deposit back to the IRS and that I would have no choice but to take it up with the IRS. I am completely mind blown that a bank that is supposedly so involved in caring about the people of their community would make things for their former customers even more difficult during a PANDEMIC. This is not a directly deposited paycheck or a tax refund, this is a Coronavirus Relief payment because the millions of people in America are struggling from this horrible virus. To make it impossible for someone to receive their funds "just because" they have the power to do so is completely wrong and is TERRIBLE customer service. I work for a bank myself and we have a list of closed accounts in which we are specifically pulling to call all our of former customers to ensure they are able to access their relief funds during this tough time. THAT is compassion and THAT is how a community bank treats their former and current customers. All of their "community involvement" is simply for the social media attention clearly. I hope my review is considered when you are choosing who you want to bank with, I 10/10 do NOT recommend PCB.

We are moving from Texas to Rolla, MO and went to Phelps County Bank to request a loan for a mortgage on a house we are purchasing there and to open checking and savings accounts. The staff there treated us like we are billion dollar account customers! Their customer service is top notch.

I have used this bank 20 years. My account is small but they call me by name. Very professional in manner and service. Have recommended to several people. My grandson recently opened his account and they have treated his tiny funds with respect.