PNC Bank in Franklin, Indiana

Terrible, to say the least. I have never stepped foot into this specific branch with PNC, yet one of their employees working at this branch has accessed my account and gave very specific details about my balances, checks, deposits to people outside of PNC, just because she was simply asked to do so. I have been in touch with the branch manager, the regional manger and the executive customer service dept. PNC has opened and shut an “investigation” and currently denying to give me access/details to what information was found during such investigation. The employee is still employed at this branch and per PNC directly there is nothing they can do to keep her out of my account. My husband and I have never felt so uneasy and let down by a financial institution. We will be closing all accounts here and pursuing legal action.

This pnc's customer service ,at this location, has ruined my view of pnc as a company. I'm no longer willing to bank through not only this branch but pnc as a whole. From failing to prompt reassign debit cards and repeatedly use of overdraft Policy as a way to keep you from closing your account. management at this branch has managed to put a new level of incompetence on the shelf of failures I've experienced while banking with them at this location. To be honest your money will be safer in a shoebox under your bed.

I've never had a single issue with this branch, they've always been helpful and kind to me. They also have two 24-hour ATMs, so I've got no major complaints.